Shipping & Returns
| SHIPPING & PROCESSING |
all orders are processed and shipped within 1-14 work days of original purchase date. you will receive an order confirmation & notification once your order's been shipped. (with tracking information)
items marked as "delivered" are considered delivered for the purposes of refunds or cancellations.
buyers are responsible for providing an up-to-date shipping address. if an item is not delivered because of an inaccurate shipping address, a full refund is not guaranteed.
in-stock items and pre-ordered items go within one package. customer must order them separately in different order to get them devided into different package.
| INTERNATIONAL CUSTOMERS |
we ship worldwide! all orders are processed and shipped within 1-30 days of original purchase date. you will receive an order confirmation & notification once your order's been shipped. (with tracking information)
| ESTIMATED DELIVERY TIMES |
please consider: covid, holidays, weather, etc may delay some packages.
domestic US: 1-3 weeks
international: 3-10 weeks
buyers are responsible for any vat, customs and import taxes that may apply upon receiving package. we are not responsible for any customs delays.
if you have a problem with your order, please do not hesitate to reach out! we can come up with a solution together :)
| RETURNS & EXCHANGES |
all sales are final. returns are not currently eligible.
please inspect your package(recording a video during unboxing) upon arrival & contact us immediately if anything is defective or missing. we will need original unboxing videos as proof.you have 7 days to make a claim. we will gladly replace or send out missing items.
buyer is responsible for shipping costs for any returned product.
please contact us with any questions & concerns regarding our return policy. we'll be happy to help!
| CONTACT |
info@pikabootape.shop
I'll get back to you within 1-3 business days. thank you!